Welcome to the Office of the Paid Family and Medical Leave Ombuds



Office of the Paid Family and Medical Leave Ombuds Staff


Edsonya Charles

Edsonya Charles serves as the Paid Family and Medical Leave Ombuds.  Ms. Charles is a licensed attorney and has worked as a federal prosecutor, an administrative law judge and a municipal court judge.  Ms. Charles is a graduate of Vanderbilt University and the University of Washington School of Law.


Senior Assistant Ombuds
Wendy Galloway

Wendy Galloway serves as the Paid Family and Medical Leave Senior Assistant Ombuds. Ms. Galloway’s recent experience includes assisting Washington residents in resolving problems with their insurance company and ensuring regulated insurance carriers follow Washington state insurance laws.  Wendy also has paralegal experience providing services related to juvenile dependency and termination of parental rights, as well as adult criminal proceedings at the Society of Counsel Representing Accused Persons and the Whatcom County Public Defender’s office.  She earned her bachelor’s degree and her Master of Public Administration from the Evergreen State College.

Get our help


We encourage you to use our online intake form. Please make sure to enter a valid email address, as your confirmation message will be sent to the email address you enter. Also, to ensure you receive your confirmation message, check your spam filter to make sure it's not blocking emails from our office. Someone will follow up with you to either provide information or schedule an appointment. 


By phone

If you need assistance completing the online intake form or prefer to talk to someone in person, please call us toll free at 844-395-6697. We can access phone interpretation for more than 150 languages.